Acceptance of Terms

Welcome to wrap.com, the website of Wrap Technologies, Inc. ("Wrap," "we," "us," or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Wrap Technologies, Inc. regarding your use of our website, products, and services.

By accessing or using our website, creating an account, or using any of our products or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our website or services.

Description of Services

Wrap Technologies provides innovative pre-escalation public safety solutions, including:

Products

• BolaWrap 150®: Non-harmful restraint device for law enforcement

• WrapReality™: Virtual reality training system for tactical scenarios

• WrapVision™: Body-worn camera and evidence management platform

• WrapTactics™: Learning management system for law enforcement training

Services

• Product sales and distribution

• Training and certification programs

• Technical support and maintenance

• Consulting and implementation services

• Software-as-a-Service (SaaS) platforms

Eligibility and Account Registration

User Eligibility

To use our services, you must:

• Be at least 18 years of age

• Be employed by or affiliated with a law enforcement agency, military organization, or security company

• Have the legal authority to enter into binding agreements

• Provide accurate and complete information during registration

Account Creation

When creating an account, you agree to:

• Provide accurate, current, and complete information

• Maintain and update your information as necessary

• Keep your login credentials secure and confidential

• Accept responsibility for all activities under your account

• Notify us immediately of any unauthorized access or security breaches

Account Verification

We reserve the right to verify your eligibility and may require documentation of your law enforcement affiliation or professional status.

Acceptable Use Policy

Permitted Uses

You may use our website and services for lawful purposes related to:

• Researching and evaluating our products and services

• Participating in authorized training programs

• Accessing technical support and documentation

• Managing your account and service subscriptions

Prohibited Activities

You agree not to:

Content and Communication

• Post, transmit, or share illegal, harmful, or offensive content

• Impersonate others or provide false information

• Harass, threaten, or intimidate other users

• Distribute spam, malware, or other malicious content

Technical Misuse

• Attempt to gain unauthorized access to our systems or other users' accounts

• Use automated tools to scrape, harvest, or collect information from our website

• Reverse engineer, decompile, or disassemble our software or systems

• Interfere with or disrupt the operation of our services

Commercial Restrictions

• Resell, redistribute, or commercialize our services without authorization

• Use our services for competitive intelligence or to develop competing products

• Share login credentials or allow unauthorized access to your account

Intellectual Property Rights

Our Intellectual Property

All content, software, designs, text, graphics, logos, trademarks, and other materials on our website and in our services are owned by or licensed to Wrap Technologies and are protected by intellectual property laws. This includes:

• Trademarks: WRAP®, BolaWrap®, WrapReality™, WrapVision™, WrapTactics™, and associated logos

• Copyrights: Website content, software code, training materials, and documentation

• Patents: Technology and innovations embodied in our products

• Trade Secrets: Proprietary methods, processes, and business information

Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our website for its intended purposes

• Use our software and services in accordance with applicable agreements

• Download and use training materials for authorized personnel

This license does not permit you to modify, distribute, or create derivative works based on our intellectual property.

User-Generated Content

By submitting content to our website or services, you grant us a worldwide, royalty-free license to use, reproduce, modify, and distribute such content for business purposes, including improving our services and providing customer support.

Product Sales and Orders

Order Process

• All orders are subject to acceptance by Wrap Technologies

• Prices are subject to change without notice until order confirmation

• We reserve the right to refuse or cancel orders at our discretion

• Special terms may apply to volume orders or government contracts

Payment Terms

• Payment is due according to the terms specified in your order or agreement

• Late payments may incur interest charges and collection costs

• We reserve the right to suspend services for overdue accounts

Shipping and Delivery

• Shipping terms and costs are specified at the time of order

• Risk of loss transfers upon delivery to the carrier

• Delivery dates are estimates and not guaranteed

Training and Certification

Program Requirements

• Training participation requires proper authorization and credentials

• Certification standards must be maintained according to program requirements

• Recertification may be required at specified intervals

Intellectual Property in Training Materials

• Training materials are proprietary and confidential

• Distribution or reproduction requires written authorization

• Materials may not be used to train personnel from other organizations without permission

Software and Technology Services

Software Licenses

• Software is licensed, not sold, subject to applicable license agreements

• Users must comply with usage restrictions and technical requirements

• Unauthorized copying or distribution is prohibited

SaaS Terms

For cloud-based services:

• Availability is subject to scheduled and emergency maintenance

• Data backup and security measures are implemented but not guaranteed

• Service level agreements may apply to enterprise customers

Technical Support

• Support is provided during business hours unless otherwise specified

• Response times vary based on support level and issue severity

• Remote access to customer systems may be required for troubleshooting

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Security

We implement reasonable security measures to protect your information, but cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Data Retention

We retain data according to our retention policies and legal requirements. You may request deletion of your personal information subject to applicable limitations.

Disclaimers and Limitations

Service Availability

• Our website and services are provided "as is" and "as available"

• We do not guarantee uninterrupted or error-free operation

• Scheduled maintenance may temporarily limit service availability

Content Accuracy

While we strive to provide accurate information, we make no warranties regarding:

• The completeness or accuracy of website content

• The suitability of our products for specific applications

• The results or outcomes from using our services

Third-Party Content

• Our website may contain links to third-party websites and services

• We are not responsible for the content or practices of third parties

• Third-party integrations are subject to their respective terms and policies

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Exclusion of Damages

WRAP TECHNOLOGIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits or revenue

• Loss of data or information

• Business interruption

• Personal injury (except as caused by our gross negligence)

Liability Cap

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

Exceptions

The limitations above do not apply to:

• Claims for intentional misconduct or gross negligence

• Violations of intellectual property rights

• Claims that cannot be limited by applicable law

Indemnification

You agree to defend, indemnify, and hold harmless Wrap Technologies, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our website or services

• Your violation of these Terms or applicable laws

• Your infringement of third-party rights

• Your negligent or wrongful conduct

Termination

By You

You may terminate your account and stop using our services at any time by contacting customer support.

By Us

We may suspend or terminate your access to our services:

• For violation of these Terms or our policies

• For non-payment of fees or charges

• If required by law or legal process

• At our discretion with reasonable notice

Effect of Termination

Upon termination:

• Your right to use our services immediately ceases

• We may delete your account and associated data

• Outstanding obligations (including payment obligations) remain in effect

• Provisions that should survive termination will continue to apply

Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

Jurisdiction

Any legal action or proceeding relating to these Terms shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida.

Arbitration

For disputes involving amounts less than $10,000, you agree to binding arbitration conducted under the rules of the American Arbitration Association.

Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as part of a class action or collective proceeding.

Modifications and Updates

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting updated Terms on our website

• Sending email notifications to registered users

• Providing notice through our services

Acceptance of Changes

Your continued use of our services after changes become effective constitutes acceptance of the modified Terms.

Version Control

The effective date at the top of these Terms indicates when they were last updated. Previous versions are available upon request.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any applicable product agreements, constitute the entire agreement between you and Wrap Technologies regarding your use of our services.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce such provision in the future.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms at any time.

Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, or government actions.

Contact Information

If you have questions about these Terms or need to contact us regarding your account or services:

Wrap Technologies, Inc.
Legal Department
3480 Main Hwy, Suite 202
Miami, FL 33133

Email: legal@wrap.com
Phone: 1.800.583.2652
Business Hours: Monday - Friday, 8:00 AM - 5:00 PM EST

These Terms of Service are effective as of the date listed above and govern your use of all Wrap Technologies websites, products, and services.