Terms of Service

THIS PARAGRAPH CONTAINS AN IMPORTANT NOTICE. PLEASE READ IT CAREFULLY. THIS DOCUMENT CONTAINS AN ARBITRATION PROVISION THAT MAY REQUIRE ARBITRATION ON AN INDIVIDUAL BASIS AND LIMITS THE TIME PERIOD AND MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.

Acceptance of Terms

Welcome to wrap.com, the website of Wrap Technologies, Inc. ("Wrap," "we," "us," or "our"). These Terms of Service ("Terms" or "Agreement") constitute a legally binding agreement between you ("you," "your," or "User") and Wrap Technologies, Inc. and govern your access to and use of our website, including any content, functionality, and services on or provided in connection with our website, available at https://www.wrap.com/ (the "Website").

Please read these Terms carefully before you start to use the Website. By using the Website or by clicking to accept or agree to this Agreement, you accept and agree to be bound by this Agreement. If you do not want to agree to this Agreement, you must not access or use the Website. You acknowledge that this Agreement contains legally binding terms and conditions that affect your legal rights and remedies.

Description of Services

Wrap Technologies provides innovative pre-escalation public safety solutions, including:

Products

• BolaWrap 150®: Non-harmful restraint device for law enforcement

• WrapReality™: Virtual reality training system for tactical scenarios

• WrapVision™: Body-worn camera and evidence management platform

• WrapTactics™: Learning management system for law enforcement training

Services

• Product sales and distribution

• Training and certification programs

• Technical support and maintenance

• Consulting and implementation services

• Software-as-a-Service (SaaS) platforms

Eligibility and Account Registration

User Eligibility

To use our services, you must:

• Be at least 18 years of age

• Be employed by or affiliated with a law enforcement agency, military organization, or security company

• Have the legal authority to enter into binding agreements

• Provide accurate and complete information during registration

Account Creation

You hereby consent to all actions we take, consistent with our Privacy Policy and this Agreement, with respect to all information you provide to or in connection with the Website, including through the use of any interactive features on the Website (collectively, "User Submissions"). We may disable any username, password, or other identifier at any time, in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of this Agreement.

When creating an account, you agree to:

• Provide accurate, current, and complete information

• Maintain and update your information as necessary

• Keep your login credentials secure and confidential

• Accept responsibility for all activities under your account

• Notify us immediately of any unauthorized access or security breaches

Account Verification

We reserve the right to verify your eligibility and may require documentation of your law enforcement affiliation or professional status.

Acceptable Use Policy

Permitted Uses

You may use our website and services for lawful purposes related to:

• Researching and evaluating our products and services

• Participating in authorized training programs

• Accessing technical support and documentation

• Managing your account and service subscriptions

Prohibited Activities

You agree not to:

Content and Communication

• Post, transmit, or share illegal, harmful, or offensive content

• Impersonate others or provide false information

• Harass, threaten, or intimidate other users

• Distribute spam, malware, or other malicious content

• Use the Website in any way that violates any applicable federal, state, local, or international law or regulation

• Use the Website for any unauthorized, fraudulent, or malicious purpose

Technical Misuse

• Attempt to gain unauthorized access to our systems or other users' accounts

• Use automated tools to scrape, harvest, or collect information from our website

• Reverse engineer, decompile, or disassemble our software or systems

• Interfere with or disrupt the operation of our services

• Access systems, data or information not intended by us to be made accessible to a user

• Use the Website for any use other than the purpose for which it was intended

Commercial Restrictions

• Resell, redistribute, or commercialize our services without authorization

• Use our services for competitive intelligence or to develop competing products

• Share login credentials or allow unauthorized access to your account

Intellectual Property Rights

Our Intellectual Property

All content, software, designs, text, graphics, logos, trademarks, and other materials on our website and in our services are owned by or licensed to Wrap Technologies and are protected by intellectual property laws. This includes:

• Trademarks: WRAP®, BolaWrap®, WrapReality™, WrapVision™, WrapTactics™, and associated logos

• Copyrights: Website content, software code, training materials, and documentation

• Patents: Technology and innovations embodied in our products

• Trade Secrets: Proprietary methods, processes, and business information

Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our website for its intended purposes

• Use our software and services in accordance with applicable agreements

• Download and use training materials for authorized personnel

This license does not permit you to modify, distribute, or create derivative works based on our intellectual property. These Terms contain no implied licenses. You will not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any part of our Website without our prior written consent.

User Submissions

You acknowledge, represent and agree that any User Submission is submitted voluntarily and is not confidential or proprietary, and that your User Submission does not establish a relationship between you and us except as set forth in this Agreement. You hereby grant Wrap and its sublicensees a worldwide, royalty-free, non-exclusive, transferable, perpetual and irrevocable license to use, distribute, transmit, reproduce, modify, publish, translate, publicly perform and display and create derivative works of your User Submissions, except as otherwise prohibited by applicable law or this Agreement.

You waive any right to compensation of any type for your User Submissions, except as otherwise provided in this Agreement. You represent and warrant that you either own all User Submissions or otherwise have all the rights necessary to grant the rights in this Agreement and that use of User Submissions by us does not violate any law. You may not upload to, distribute, or otherwise publish through or in connection with the Website any content that is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or that may constitute or encourage a criminal offense, violate the rights of any party or that may otherwise give rise to liability or violate any law.

Product Sales and Orders

Order Process

• All orders are subject to acceptance by Wrap Technologies

• Prices are subject to change without notice until order confirmation

• We reserve the right to refuse or cancel orders at our discretion

• Special terms may apply to volume orders or government contracts

Payment Terms

• Payment is due according to the terms specified in your order or agreement

• Late payments may incur interest charges and collection costs

• We reserve the right to suspend services for overdue accounts

Shipping and Delivery

• Shipping terms and costs are specified at the time of order

• Risk of loss transfers upon delivery to the carrier

• Delivery dates are estimates and not guaranteed

Training and Certification

Program Requirements

• Training participation requires proper authorization and credentials

• Certification standards must be maintained according to program requirements

• Recertification may be required at specified intervals

Intellectual Property in Training Materials

• Training materials are proprietary and confidential

• Distribution or reproduction requires written authorization

• Materials may not be used to train personnel from other organizations without permission

Software and Technology Services

Software Licenses

• Software is licensed, not sold, subject to applicable license agreements

• Users must comply with usage restrictions and technical requirements

• Unauthorized copying or distribution is prohibited

SaaS Terms

For cloud-based services:

• Availability is subject to scheduled and emergency maintenance

• Data backup and security measures are implemented but not guaranteed

• Service level agreements may apply to enterprise customers

Technical Support

• Support is provided during business hours unless otherwise specified

• Response times vary based on support level and issue severity

• Remote access to customer systems may be required for troubleshooting

Disclaimers and Limitations

Content Accuracy

We do not warrant the accuracy, completeness, or usefulness of any information presented on or through the Website. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents. The content on this Website is updated frequently, including based on interaction with users of the Website, but the Website's content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

If the Website contains links to other sites or resources provided by third parties, or otherwise integrates such third-party resources (collectively, "Third Party Components"), these Third Party Components are provided for your convenience only. We have no control over the contents of the Third Party Components, and WE ACCEPT NO RESPONSIBILITY FOR THE THIRD PARTY COMPONENTS OR FOR ANY LOSS OR DAMAGE THAT MAY ARISE FROM YOUR USE OF THE THIRD PARTY COMPONENTS. If you access any such Third Party Components, you do so entirely at your own risk and subject to the terms and conditions of use for such Third Party Components. In addition, we may require you to review and agree to additional terms and disclosures as a condition to using or accessing certain Third Party Components.

YOUR USE OF THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER WRAP NOR ANY PERSON ASSOCIATED WITH WRAP MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER WRAP NOR ANYONE ASSOCIATED WITH WRAP REPRESENTS OR WARRANTS THAT THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. TO THE FULLEST EXTENT PROVIDED BY LAW, WRAP HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

Limitation of Liability and Exclusion of Damages

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL WRAP, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS (COLLECTIVELY "WRAP PARTIES") BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO THIS AGREEMENT OR YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, OR ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, OR LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE. THE AGGREGATE LIABILITY OF THE WRAP PARTIES TO YOU FOR ALL CLAIMS AND DAMAGES RELATED TO THIS AGREEMENT OR YOUR USE OR INABILITY TO USE THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT OR SERVICES ON OR PROVIDED IN CONNECTION WITH THE WEBSITE OR SUCH OTHER WEBSITES WILL NOT EXCEED $100 U.S. DOLLARS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SUCH DAMAGES OR LIABILITY. NOTHING IN THIS SECTION WILL BE INTERPRETED AS EXCLUDING LIABILITY THAT CANNOT UNDER APPLICABLE LAW BE EXCLUDED.

Indemnification

You agree to defend, indemnify, and hold harmless Wrap Technologies, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our website or services

• Your violation of these Terms or applicable laws

• Your infringement of third-party rights

• Your negligent or wrongful conduct

Termination

By You

You may terminate your account and stop using our services at any time by contacting customer support.

By Us

We may suspend or terminate your access to our services:

• For violation of these Terms or our policies

• For non-payment of fees or charges

• If required by law or legal process

• At our discretion with reasonable notice

Effect of Termination

Upon termination:

• Your right to use our services immediately ceases

• We may delete your account and associated data

• Outstanding obligations (including payment obligations) remain in effect

• Provisions that should survive termination will continue to apply

Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

Jurisdiction

Subject to the Arbitration section below, any legal action or proceeding relating to these Terms shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida.

Arbitration

YOU WILL SUBMIT ANY DISPUTES ARISING FROM THIS AGREEMENT OR THE WEBSITE, INCLUDING DISPUTES ARISING FROM OR CONCERNING THEIR INTERPRETATION, VIOLATION, INVALIDITY, NON-PERFORMANCE, OR TERMINATION, TO FINAL AND BINDING ARBITRATION UNDER THE RULES OF ARBITRATION OF THE AMERICAN ARBITRATION ASSOCIATION APPLYING FLORIDA LAW. THE SEAT OR LEGAL PLACE OF ARBITRATION WILL BE IN MIAMI, FLORIDA. YOU AGREE TO ARBITRATE IN YOUR INDIVIDUAL CAPACITY ONLY – NOT AS A REPRESENTATIVE OR MEMBER OF A CLASS – AND YOU EXPRESSLY WAIVE ANY RIGHT TO FILE A CLASS ACTION OR SEEK RELIEF ON A CLASS ACTION BASIS. FURTHERMORE, UNLESS YOU AND COMPANY AGREE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OF CLASS PROCEEDING. ALL ARBITRATION PROCEEDINGS ARE CONFIDENTIAL. ARBITRATION ORDERS AND AWARDS REQUIRED TO BE FILED WITH APPLICABLE COURTS OF COMPETENT JURISDICTION ARE NOT CONFIDENTIAL AND MAY BE DISCLOSED BY THE PARTIES TO SUCH COURTS. A PARTY WHO IMPROPERLY DISCLOSES CONFIDENTIAL INFORMATION WILL BE SUBJECT TO SANCTIONS. THE ARBITRATOR AND FORUM MAY DISCLOSE CASE FILINGS, CASE DISPOSITIONS, AND OTHER CASE INFORMATION AS REQUIRED BY A COURT ORDER OF PROPER JURISDICTION.

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE WEBSITE MUST BE COMMENCED WITHIN ONE YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

Modifications and Updates

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting updated Terms on our website

• Sending email notifications to registered users

• Providing notice through our services

Acceptance of Changes

Your continued use of our services after changes become effective constitutes acceptance of the modified Terms.

Version Control

The effective date at the top of these Terms indicates when they were last updated. Previous versions are available upon request.

General Provisions

Entire Agreement

These Terms, together with any applicable product agreements, constitute the entire agreement between you and Wrap Technologies regarding your use of our services.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce such provision in the future.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms at any time.

Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, or government actions.

Contact Information

If you have questions about these Terms or need to contact us regarding your account or services:

Wrap Technologies, Inc.
Legal Department
3480 Main Hwy, Suite 202
Miami, FL 33133

Email: legal@wrap.com
Phone: 1.800.583.2652
Business Hours: Monday - Friday, 8:00 AM - 5:00 PM EST

These Terms of Service are effective as of the date listed above and govern your use of all Wrap Technologies websites, products, and services.